Store Re-Opening – All Locations

General Interest

As economies across Canada begin to reopen, we are excited to announce that we have gradually resumed operations at our retail stores with the implementation of new safety measures.

In response to the COVID-19 outbreak, we temporarily closed our retail stores for the safety of our staff, valued customers and community. During this temporary closure period, online ordering continued to be available to our customers.

We have now focused our efforts to implement a strategic approach in re-opening our stores and providing service updates to help keep our community healthy. Here are some important updates we would like to share regarding your next visit to one of our retail stores:

Markham, ON

The Markham store re-opened on June 6, 2020, with regular store hours:

Monday – Saturday: 10:00am – 6:00pm

Sunday: 12:00pm – 5:00pm

An in-store pickup option is available by placing your order online. Wait for the Pickup/Ready notification email (expect 1-2 business days) before picking up.

Newmarket, ON

The Newmarket store reopened on June 9, 2020, with the following modified store hours:

Tuesday – Saturday: 10:00am – 6:00pm

Sunday – Monday: Closed

An in-store pickup option is available by placing your order online. Wait for the Pickup/Ready notification (expect 1-2 business days) before picking up.

Burnaby, BC

The Burnaby store re-opened on June 12, 2020, with the following store hours:

Monday – Saturday: 10:00am – 5:00pm

Sunday: 12:00pm – 5:00pm

An in-store pickup option is available by placing your order online. Wait for the Pickup/Ready notification (expect 1-2 business days) before picking up.

New In-Store Safety Measures

The Low Carb Grocery has implemented new safety measures along with the re-opening to protect the health and safety of our staff and customers. Here is what you can expect during your next in-store visit:

  • Customers MUST wear a face mask covering the mouth and nose to enter the store.
  • Limit 1 person per household to enter the store.
  • Customers are asked to sanitize their hands upon entering the store (hand sanitizer is provided).
  • We will be limiting the number of customers in the stores at one time, as per Provincial guidelines.
  • Customers are asked to practice physical distancing by maintaining a minimum of 6ft from each other.
  • Customers are asked to follow the 6ft markers at the checkout line.
  • Customers are asked to NOT bring reusable grocery bags. Grocery bags are provided by stores.
  • A contactless method of payment is preferred.

Prior to re-opening, each store location was completely sanitized, and now our staff will maintain these strict cleaning practices moving forward. After every use, staff will disinfect the counters, payment terminals and shopping baskets & carts. Plexiglass sneeze guards have also been installed at checkout counters. Staff assisting customers will be required to wear a face mask or face shield and practice physical distancing. Washrooms will be closed to the public.

As always, we remain at your service to answer any questions you may have during these uncertain times. Please consider viewing our FAQ page for the most frequent updates. We thank you for your efforts in helping us keep our community healthy and we look forward to reconnecting with you soon.